Senior Retail Operations Manager

3 weeks ago


Mumbai, Maharashtra, India Nibodhah Full time
Job Title: Head of Retail

Job Summary:

We are seeking a highly skilled and experienced Head of Retail to join our team at Nibodhah. The successful candidate will be responsible for managing day-to-day operations, leading and guiding store teams, and maximizing sales and conversions through scientific measurement and processes.

Key Responsibilities:

- Manage day-to-day store operations, ensuring excellent customer service delivery and resolving customer issues promptly
- Lead and guide store teams to maximize sales and conversions through scientific measurement and processes
- Ensure excellent customer service delivery and resolve customer issues promptly
- Analyze sales and revenue reports and make forecasts
- Keep abreast of market trends to determine the need for improvements in the store

Requirements:

- Proven experience as retail manager or in other managerial position
- Knowledge of retail management best practices
- Outstanding communication and interpersonal abilities
- Excellent organizing and leadership skills
- Commercial awareness
- Analytical mind and familiarity with data analysis principles

Requirements:

- Excellent knowledge of retail management software (e.g. MS RMS)
- BSc/BA in business administration, sales or relevant field; MSc/MA is desirable
- 6+ years of work experience

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