Commercial Contracts and Process Manager

4 weeks ago

Mumbai, Maharashtra, India Integreon Full time
Job Summary:

Integreon is seeking a skilled Commercial Contracts and Process Manager to support the Contracts, Compliance, and Commercial Services division. As a Legal Process Manager, you will play a key role in solving problems, managing projects, and sustaining existing systems and processes.

The Process Manager will help identify operational improvement opportunities through independent analysis, assessment of department/company priorities, and working with clients. You will lead such programs, including task identification, project design, development, and execution.

Responsibilities:

  1. Identify process improvements opportunities and suggest new methods to improve client experience and department productivity
  2. Lead change management efforts to ensure potential impact is realized, including training and communications
  3. Collaborate with clients on strategic plans for client success using best practice methodologies
  4. Communicate with account's key stakeholders to ensure organizational understanding of client and business processes
  5. Be responsive and timely in responding to questions, concerns, and requests
  6. Serve as a point-of-contact to internal customers and cross-functional teams for day-to-day execution
  7. Design and execute projects to capture operational improvement value and deliver strategic results
  8. Advise stakeholders and project teams on operational capabilities, gaps, and recommended changes
  9. Define project success measures and measure projects against these measures
  10. Identify, report on, and mitigate or escalate project risks
  11. Interface and collaborate cross-functionally to ensure project success

Required Skills:

  1. 5+ years of contracts and project management experience
  2. Client-facing experience and understanding of project management, process improvement, and change management approaches and methodologies
  3. Previous experience reviewing, drafting, or negotiating contracts a plus
  4. Experience reporting metrics and performance data
  5. Understanding of project management, process improvement, and change management approaches and methodologies
  6. Ability to build relationships and gain trust of clients, attorneys, and support staff
  7. Relevant experience in law firms, corporate legal departments, or professional services
  8. Six Sigma or Project Management training a plus
  9. Excellent analytical, writing, and oral communication skills
  10. Ability to quickly process and analyze information to make decisions and solve problems
  11. Experience with Microsoft Office and automated systems a plus

Education and Experience:

  1. JD preferred, contracting experience required
  2. PMP or PRINCE2 certification a plus
  3. 5+ years of commercial contracting experience
  4. 5+ years of client-facing, project management experience

Core Competencies:

  1. Commercial Awareness: Understand key business issues affecting profitability and growth and take action to maximize success
  2. Client Service: Exceed client expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards
  3. Inclusivity: Treat all individuals with respect and respond sensitively to differences
  4. Interpersonal Sensitivity: Be aware of others' feelings and needs and consider them in your actions
  5. Leading People: Motivate, enable, and inspire others to succeed and act as a positive role model
  6. Openness to Change: Proactively support change and adapt approach to suit changing circumstances
  7. Organizational Collaboration: Perceive impact and implications of decisions and activities on other parts of the organization and work towards a common purpose
  8. People Development: Develop the skills and competencies of subordinates through training and development activities
  9. Strategic Perspective: Take account of a wide range of longer-term issues, opportunities, and contingencies

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