Operations and Customer Experience Enhancement Specialist

5 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Product Operations Internship Opportunity

We are seeking a talented Product Operations Intern to bridge the gap between our product and customer support teams. This internship presents an exceptional opportunity to understand how product decisions impact customer experience and drive product development.

As a Product Operations Intern, you will collaborate closely with both product and customer support teams to enhance product experience and customer satisfaction. Your responsibilities will include data analysis, process improvement, and cross-functional collaboration, providing hands-on exposure to the full product lifecycle.

Key Responsibilities:
  • Analyze customer support tickets to identify recurring product-related issues and feature requests.
  • Document customer feedback and product issues for the product team.
  • Help develop and optimize processes for sharing customer insights with product.
  • Assist in organizing and documenting product updates for customer support.
  • Support creation of internal knowledge base articles on new features and product changes.
  • Represent the voice of the customer in cross-functional meetings.
  • Track and measure the impact of product changes on support ticket volume and customer satisfaction.
Requirements:
  • Currently pursuing a Bachelor's degree in business, computer science, information systems, or a related field.
  • Strong analytical skills with great attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to simplify complex information into clear, actionable insights.
  • Basic understanding of product development and customer support workflows.
  • Strong organizational skills with the ability to manage multiple priorities.
Benefits:
  • Hands-on experience in product operations and customer experience.
  • Mentorship from experienced product and customer support professionals.
  • Exposure to real-world product development processes.
  • Opportunity to impact product decisions through data-driven insights.
  • Collaborative, cross-functional work environment.
  • Structured internship program with clear learning objectives.

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