Senior Underwriter Operations Lead

1 week ago

Thrissur, Kerala, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Quality Assurance Team Manager

We are seeking a seasoned Quality Assurance Team Manager to lead and manage a team of experienced Sr. quality assurance analysts.

  • The ideal candidate will have a strong background in underwriting processes, policy documentation, and insurance regulatory compliance.
  • A bachelor's degree is required, and insurance certifications like ACII, CPCU are preferred.

Key Responsibilities:

  • Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.

Required Skills and Qualifications:

  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.

Benefits:

  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).

Others:

  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.

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