Cluster O&M Head

4 weeks ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, committed to delivering delightful customer experiences and contributing to the country's digital transformation. We are seeking a highly skilled Cluster O&M Head - Radio & Microwave Network Expert to join our team.

The successful candidate will be responsible for ensuring network uptime for Radio & MW, delivering improvement in network KPIs for all RAN, MW, and access transport, including MTTR. They will also be responsible for asset management, including tools and spares in the cluster, as well as governance with various IPs for punch-point rectification, corrective, and preventive maintenance.

The ideal candidate will have sound knowledge of troubleshooting MTX infra setups, RAN/MW, and optical transport networks. They will also be responsible for ensuring safety and HSW compliance for the entire team, with a focus on zero fatalities.

The Cluster O&M Head - Radio & Microwave Network Expert will work closely with the SNOC team, OEM, and other stakeholders to deliver field operation requirements. They will also be responsible for driving WFM KPIs for HW replacement, fault/alarm resolution TAT, and improving infrastructure provider-related issues to create the right infrastructure for BTS & MW equipment functionality.

The successful candidate will have excellent communication and leadership skills, with the ability to work in a collaborative and inclusive environment. They will be committed to our values of Passion, Boldness, Trust, Speed, and Digital, and will be a strong advocate for diversity and inclusion in the workplace.

Key Responsibilities:

  • Ensure delivery of uptime as per defined thresholds for all technologies
  • Ensure delivery of critical network node availability with faults rectification as per agreed thresholds
  • Track, resolve, and maintain SA Alarms as per defined threshold
  • Drive frequent alarm generating sites within 24 Hrs.
  • Ensure Spares & Consumables stock, availability within circle and procure requirements in advance with forecast for MTX, RAN, and Transport networks.
  • Ensure all Spares transactions recorded thru NSS applications
  • Tracking cluster technology asset, tools, and spares
  • Ensure R&R as per agreed SLA with OEM and WH partners
  • Drive correction and improvement of hygiene of physical site condition HW and Infra with IP partners
  • Repeat HW fault analysis and drive corrective action to reduce faults
  • Ensure timely execution, completion of PM for MTX, BTS Sites installed equipment's as per agreed calendar without compromising quality
  • Drive quarterly PM awareness program, maintain PM quality including Alarm free sites & No repeat alarm. Need physical verification / audit for 20 sites per month
  • Drive to reduce RNP cases, proper packing & handling, site visit / audit for repetitive HW faults, ensure HW functionality as IP rating specified by OEM.
  • MW uptime, maintain HoPs & Loops as per CODE design & and ensure the visibility of nodes in the NMS.
  • Liaisoning with IP vendors, Escalate & drive LVD bypass & Low voltage cases, Infra upgradation, last mile OFC vendors and local authorities to improve the network stability
  • Site AT to ensure quality installation as per OEM compliance & Alarm free sites are being inducted for Operation
  • Review PO, PR & Payment cycle for local vendors & governance
  • AMC / OPEX exercise participation & Driving Energy saving initiative locally
  • Governance with WH team, Finance, SCM & Customer Care
  • Support SNOC activities for HW fault rectification, SW upgrade & Backup

Requirements:

  • Sound knowledge on troubleshooting of MTX infra setups, RAN/MW, Optical transport network.

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