Service Delivery Director

10 hours ago

Solapur, Maharashtra, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

About Us

We are a digital transformation and consulting firm specializing in enterprise IT service management.

Position Overview

We are seeking an experienced professional to set up and lead our complete service delivery system from the ground up.

This role is ideal for someone with 5+ years of experience in IT service delivery who can establish frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

Key Responsibilities:

  • Design, implement, and manage end-to-end service delivery frameworks.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.

Required Skills & Qualifications

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Certification in ITIL or related frameworks is preferred but not mandatory.

Why Work with Us

  • Build and own the service delivery function from the ground up.
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.

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