Service Delivery Manager

4 days ago

Solapur, Maharashtra, India beBeeTeam Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Customer Service Team Lead

As a seasoned customer service team lead, you will play a pivotal role in driving excellent customer service and leading a high-performing team. Your experience and expertise will be instrumental in ensuring that our customers receive top-notch support.

Key Responsibilities:

  • Manage and lead a team of customer support representatives to deliver exceptional customer service.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
  • Analyze customer feedback and identify areas for improvement in the customer support process.
  • Motivate and encourage the team to achieve their targets and goals.
  • Ensure that the team is up to date with the latest product and service information.

Requirements:

  • Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills.
  • Strong problem-solving skills and ability to make decisions under pressure.
  • Ability to work in a fast-paced environment and manage multiple tasks and priorities.
  • Experience with customer support software and tools.
  • Ability to analyze data and make data-driven decisions.

Our Ideal Candidate:

We are looking for a results-driven professional who has a proven track record of delivering exceptional customer service and leading high-performing teams. If you have a passion for customer service and enjoy working in a dynamic environment, we would love to hear from you.

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