Director of Service Development

6 days ago

Solapur, Maharashtra, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

Job Overview

The Associate Director of Service Delivery plays a pivotal role in overseeing the end-to-end operations of a premium US Telecom customer program.

This leadership position requires an individual with exceptional strategic planning, operational excellence, and domain expertise to drive business growth and profitability.

Key Responsibilities:

  • Operational Excellence: Spearhead process improvements and optimize resource allocation to achieve business objectives.
  • Domain Capability: Enhance domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives, lead cross-functional planning for budgets and expansion.
  • Business Growth: Collaborate with Sales & Marketing teams to support business expansion.
  • P&L Ownership: Manage the profit and loss statement for business operations, driving profitability and growth.
  • Team Management: Oversee a high-performing team, enhance organizational efficiency and build scalable processes.
  • Client Satisfaction: Build strong client relationships and ensure high levels of satisfaction.
  • Compliance: Ensure compliance with regulatory requirements and internal standards.

Requirements:

  • Experience: Possess 15+ years of experience in operations within BPO/Outsourcing space in customer service domain.
  • Industry Knowledge: Demonstrate a strong understanding of business trends and industry best practices.
  • Analytical Acumen: Ability to streamline complex processes and make data-driven decisions.
  • Leadership: Proven success in leading large teams and fostering a high-performance culture.

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