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4 days ago
This is a fantastic opportunity to work as a Customer Support Executive at our company.
You will be the first point of contact for users on the UnlimitedAstro app, providing exceptional customer service and support.
The ideal candidate will possess excellent communication skills, problem-solving abilities, and a patient attitude towards customers.
Key Responsibilities:- Respond promptly to customer inquiries via phone, email, or chat.
- Provide empathetic guidance and support to users seeking help with astrology-related sessions and app features.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Maintain records of customer interactions and feedback for process improvement.
- Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
- Bachelor's degree in any discipline (Business Administration or Communication preferred).
- 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
- Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages an advantage.
- Strong problem-solving, multitasking, and conflict-resolution abilities.
- Empathetic, patient, customer-first mindset.
- Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
- Willingness to work in flexible shifts as per business needs.
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