Customer Service Liaison
8 hours ago
The role of a Customer Support Executive involves providing assistance to customers via various channels, including phone, email, and chat. This position requires excellent communication skills, patience, and empathy to handle customer queries and resolve issues efficiently.
- Key Responsibilities:
- • Onboard new candidates and introduce them to the program elements.
- • Understand candidate expectations and provide guidance to achieve their goals.
- • Keep candidates updated about the latest program developments via regular communication.
- • Analyze performance and propose interventions to improve lagging metrics.
- • Maintain a database of candidate history, interactions, and growth.
- • Provide feedback and motivation to support struggling candidates.
- • Manage candidate preparation for placement activities.
- • Liaise between the program team and candidates to enhance satisfaction levels.
Required Skills and Qualifications:
- • Proficiency in MS Office Suite is mandatory.
- • Excellent communication and interpersonal skills.
- • Ability to approach challenges with patience and empathy.
- • Strong analytical and problem-solving skills.
- • Candidate-centric approach and ability to work effectively in a team.
Benefits:
As a Customer Support Executive, you will have the opportunity to develop your skills and gain valuable experience in customer service and relationship building.
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