Customer Experience Advocate

6 hours ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

About the Role:

We are seeking a skilled Customer Experience Advocate to drive customer satisfaction and retention by leveraging key performance indicators.

Key Responsibilities:

  • Monitor and analyze KPIs to inform customer success strategies and ensure timely issue resolution.
  • Collaborate with cross-functional teams to align customer feedback with product development and feature enhancements.
  • Deliver proactive customer engagement through regular communication, training, and resource provision.
  • Maintain accurate records of customer interactions and performance metrics in the CRM system.

Benefits of Working with Us:

  • Foster strong relationships with customers to drive retention and growth.
  • Identify opportunities for upsell or cross-sell based on customer needs and product usage data.
  • Work in a fast-paced environment with a dynamic team dedicated to delivering exceptional customer experiences.

Ongoing Professional Development:

  • Stay up-to-date with industry trends and best practices in customer experience management.
  • Participate in regular training and coaching sessions to enhance skills and knowledge.
  • Contribute to the development of new processes and procedures to improve customer satisfaction.

Candidate Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a collaborative environment.
  • Proficient in using CRM software and other relevant tools.

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