Administrative Specialist

3 days ago

Dindigul, Tamil Nadu, India beBeeExpertise Full time ₹ 20,00,000 - ₹ 25,00,000
Atlassian Expert

Job Title: Atlassian Expert

Location:

Dindigul, India

Mode:

Hybrid

We are seeking a highly skilled and experienced Atlassian administrator to join our team.

The ideal candidate will have extensive expertise in analysing, troubleshooting, implementing and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.

Key Responsibilities:
  • Work with senior technical management, product owners and project managers to develop, design and implement requirements.
  • Deliver service improvements without unnecessary investment in new products by working smarter, providing better tools and better use of existing product set.
  • Improve alignment of technology solutions with operational areas to focus on practical delivery of solutions architecture.
  • Act as subject matter expert for Atlassian Jira and Confluence and related add-ons.
  • Provide ownership and regular updates of issues, including supporting users with best practice advice until request has been resolved.
  • Evaluate, diagnose, research, analyse and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  • Adhere to security policy surrounding platform standards and provide engineering solutions to that policy as directed by the security product roadmap.
  • Ensure operational requirements are matched in the delivery of services around standards and engineering.
  • Owns and manages user access permissions per security guidelines.
  • Ensure effective communication across the department and across geographically dispersed teams.
  • Excellent communication at all levels, can clearly articulate plans verbally and in written form.

Experience & Qualifications:
  • Extensive expertise in analysing, troubleshooting, implementing and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
  • Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Acquaintance with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python and Groovy scripting for automating tasks to minimise manual workload.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimisation by identifying and substituting unnecessary plugins with cloud-native features.

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