Program Manager

1 week ago

Meerut, Uttar Pradesh, India beBeePerformance Full time ₹ 9,99,999 - ₹ 22,49,999
Post-Purchase Journey Lead

We are seeking a highly skilled Post-Purchase Journey Lead to oversee the end-to-end journey from seller dispatch readiness to 3PL performance.

  • Drive both seller dispatch readiness and 3PL performance by owning the post-purchase journey: packing → pickup → in-transit → delivery → returns → claims → customer ticket closure.
  • Ensure reliability, cost efficiency, and a smooth retailer experience.
Key Responsibilities:
  • Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS.
  • Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality.
  • Optimize allocation, reduce transit exceptions, damages, and returns.
  • Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
  • Track penalty recovery, claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).
Requirements:
  • 4–7 years in e-commerce logistics, 3PL operations, or supply chain.
  • Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.
  • Proficient with dashboards, Excel/Sheets; SQL/BI a plus.
  • Bias for action, strong vendor management, and structured problem-solving.

Benefits: The ideal candidate will have a unique opportunity to drive business growth and improve customer satisfaction.

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