
Business Development Specialist
3 days ago
We are seeking a highly skilled professional to drive business growth and client satisfaction.
Key Responsibilities:
- Support senior leaders in growing sales revenue.
- Manage client relationships, interact with stakeholders, identify opportunities, and report commercial results.
- Engage with clients to discover unmet needs or potential service gaps that could represent new opportunities.
- Develop sales materials and tailored presentations to support upsell or renewal opportunities.
- Lead and coordinate documents for RFI and RFP responses.
- Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
- Conduct preliminary research on client organization changes that could signal opportunities.
- Collaborate with service line leaders on how to align internal solutions to unmet client needs.
- Respond to routine client queries and escalate issues where needed.
- Contribute to preparation of business reviews, presentations, and reports.
- Track account metrics including SLA performance, client satisfaction, and operational KPIs.
Required Skills and Qualifications:
- Develop strong relationships with client stakeholders and key figures.
- Presentation and pitching skills to create a strong impression.
- Clear and professional communication in both verbal and written formats.
- Strong organizational and time-management abilities.
- Analytical mindset with comfort working with data and reporting tools.
- Commercial decision-making on which opportunities will provide mutually beneficial outcomes.
- Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
- Team-oriented with a service delivery mindset.
- Detail-oriented with a proactive approach to managing client needs.
Benefits:
- Opportunity to work with a dynamic team.
- Chance to develop strong relationships with clients and colleagues.
- Professional growth and development opportunities.
Requirements:
- 4–8 years in account coordination, client services, project management, or operations roles.
- Experience working in or with professional services, learning, or talent development sectors.
- Demonstrated ability to support client relationships and manage operational details.
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