Dynamic Front Office Leader Wanted
19 hours ago
Centro Hotels is looking for a seasoned professional to fill the role of Assistant Front Office Manager. This position offers an exciting opportunity to lead our front desk team and drive exceptional guest experiences from arrival to departure.
About UsWe are a part of SARC Hospitality, committed to redefining hospitality through thoughtful design, sustainability, and innovative service. Our properties, including Chirp Café and Bloom Event Space, reflect our dedication to creating memorable experiences for our guests.
Job OverviewThe successful candidate will oversee all front desk activities, manage the front office team, and ensure seamless operations. This individual must possess excellent problem-solving skills, a guest-first mindset, and the ability to thrive in a fast-paced hospitality environment.
Key Responsibilities:- Oversee daily front desk operations, including check-ins, check-outs, and room allocations.
- E nsure smooth handling of reservations, cancellations, and modifications through the Property Management System (PMS).
- Monitor guest service metrics and address operational issues proactively to maintain service standards.
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency in front office operations and service delivery.
- Create delightful guest experiences by anticipating needs and offering personalized touches to enhance their stay.
- Ensure team members adhere to brand standards, reflecting Centro Hotels' commitment to excellence.
- Manage, train, and coach front office staff to ensure they have the skills and knowledge required to deliver exceptional service.
- Conduct performance reviews, providing constructive feedback and development plans to foster growth.
- Organize regular training sessions on guest service, complaint resolution, and system proficiency.
- Monitor and manage room inventory to maximize occupancy and revenue, implementing effective room sales strategies.
- Establish and nurture relationships with corporate clients to generate room bookings and long-term partnerships.
- Develop and execute strategies to attract corporate clients and manage special offers and packages for business travelers.
- Manage and maintain corporate accounts, ensuring timely invoicing, payment follow-up, and credit control.
- Collaborate closely with the finance team to reconcile front office revenue with financial records, ensuring accuracy and compliance.
- Monitor outstanding payments from corporate clients and ensure adherence to credit policies.
We offer a competitive salary and benefits package, opportunities for career growth and professional development within SARC Hospitality, and a dynamic work environment that values teamwork, creativity, and excellence.
We are looking for a motivated individual who shares our commitment to guest-centricity, teamwork, and sustainability. If you are passionate about delivering exceptional guest experiences and leading a high-performing team, we encourage you to apply.
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