IT Service Management Leader

2 days ago


Pune, Maharashtra, India ITC WORLDWIDE Full time
Job Title: IT Service Management Leader

Salary:$120,000 - $180,000 per year

About the Role

We are seeking an experienced IT Service Management Leader to join our team at ITC Worldwide. As a key member of our organization, you will be responsible for leading a dynamic team of engineers who provide support to our customers.

Key Responsibilities

The IT Service Management Leader will ensure a customer-friendly approach for resolving O365/Azure technology related issues. This includes producing customer reports, including SLA reports, and ensuring that all SLAs are met. Additionally, the role involves providing leadership and driving team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests to completion.

Required Skills and Qualifications

To be successful in this role, you will need to have:

  • A strong background in IT Service Management, with experience in managing teams and processes
  • Excellent communication and leadership skills
  • Proficiency in JIRA Service Manager (Cloud) and other relevant tools
  • Experience administering Azure DevOps, MS Projects, Confluence, and other service integration platforms
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary of $120,000 - $180,000 per year
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Opportunities for professional growth and development
About Us

ITC Worldwide is a leading provider of IT services and solutions. We are committed to delivering exceptional results for our customers and providing a positive work environment for our employees. If you are passionate about IT service management and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.



  • Pune, Maharashtra, India ITC WORLDWIDE Full time

    We are seeking a highly skilled IT Service Management Leader to join our team at ITC Worldwide. This is a rewarding opportunity for an experienced professional to lead a dynamic team of engineers in providing exceptional support to our customers.The successful candidate will be responsible for ensuring our customer-centric approach to resolving...


  • Pune, Maharashtra, India Jobs for Humanity Full time

    About the RoleWe are seeking an experienced leader to join our Loan syndication and operations team as a Managed Service Operations Assistant Manager. The ideal candidate will have a deep understanding of CDO/CLO market and its reporting requirements, with strong operational knowledge and initiative-taking skills.As a key member of our team, you will work...


  • Pune, Maharashtra, India Fujitsu Full time

    Job OverviewFujitsu seeks an experienced Service Delivery Leader to manage and deliver seamless services to our clients. As a key member of our team, you will be responsible for ensuring the successful delivery of our services, aligning with our customers' vision and business outcomes.


  • Pune, Maharashtra, India Careerist Management Consultant Pvt. Ltd. Full time

    Job SummaryWe are seeking a Strategic Customer Care Leader to join our team at Careerist Management Consultant Pvt. Ltd. in the role of Vice President. This is a challenging and rewarding opportunity for a customer-focused individual to lead and manage a high-performing team, providing exceptional customer service and support across multiple channels.


  • Pune, Maharashtra, India EVERSANA Full time

    **About the Role**We are seeking a highly motivated and experienced Patient Services Support Leader to join our growing team at EVERSANA.The ideal candidate is a seasoned Salesforce Health Cloud Support Lead with a passion for building and leading high-performing teams. They possess a deep understanding of ITIL principles and leverage them to establish a...


  • Pune, Maharashtra, India CludoBits IT Solutions Pvt Ltd Full time

    Job OverviewWe are seeking an experienced Enterprise Sales Leader to join our team at CludoBits IT Solutions Pvt Ltd. As an Enterprise Sales Leader, you will be responsible for managing a designated territory and building a pipeline of qualified sales opportunities.About the RoleThis is a challenging role that requires strong leadership skills, excellent...


  • Pune, Maharashtra, India BNY Full time

    We empower growth and success at BNY, a leading global financial services company with over 50,000 employees. Our team touches nearly 20% of the world's investible assets, creating innovative solutions that benefit businesses, communities, and people everywhere.As a pioneer in our industry, we've received numerous awards for innovation and inclusivity. Our...


  • Pune, Maharashtra, India JLL Full time

    We are seeking an experienced Engineering Services Delivery Leader to join our team in the South Asia region. As a key member of our leadership team, you will be responsible for ensuring successful engineering and energy service delivery to our clients across the region.The ideal candidate will have a minimum of 10 years' experience in engineering and a...


  • Pune, Maharashtra, India Fujitsu Full time

    About This RoleWe are seeking an IT Service Delivery and Account Growth Leader to join our team at Fujitsu. In this role, you will be responsible for leading multiple teams to deliver seamless service experiences to our customers.


  • Pune, Maharashtra, India Schindler Group Full time

    Company OverviewSchindler Group is a leading provider of elevator and escalator solutions, dedicated to delivering exceptional service and support to our customers.Job SummaryWe are seeking an experienced Senior Service and Operations Leader to join our team in a commercial property setting. This key role will oversee the management of existing...


  • Pune, Maharashtra, India Fiserv Full time

    About the RoleWe are seeking a skilled Project Management Leader to join our team at Fiserv. As a Project Management Leader, you will be responsible for successful deliveries to clients, daily interaction with clients/BU and teams to define priorities and updates.Key ResponsibilitiesCentral point of delivery communications for BU/clientsWorks with BU and...


  • Pune, Maharashtra, India Tata Consultancy Services Full time

    About UsTata Consultancy Services (TCS) is a global leader in IT services and consulting.


  • Pune, Maharashtra, India The Edge Partnership Full time

    At The Edge Partnership, we are seeking a Strategic Sourcing Leader to drive our professional services category forward. About the RoleThis is a high-profile opportunity to lead and execute sourcing and category strategy for professional services, including IT contingent labour and managed services. Key Responsibilities:Sourcing Strategy Execution: Develop...


  • Pune, Maharashtra, India Eversana Full time

    About the RoleEversana is seeking a highly motivated and experienced Patient Services Support Leader to join our growing team. This critical role involves leading a team of support professionals responsible for providing exceptional technical support for our Patient Services Hub and Pharmacy services operations.The ideal candidate will play a key role in...

  • Test Manager Leader

    2 weeks ago


    Pune, Maharashtra, India iXceed Solutions Full time

    Job Overview: We are seeking an experienced Test Manager to lead our testing efforts in Pune, India. This is a contract role that requires a strong leader with excellent communication skills.


  • Pune, Maharashtra, India TRIARQ Health India Full time

    Job Title: VP of Enterprise ServicesJob Description: We are seeking a seasoned executive to lead our Enterprise Services team at TRIARQ Health India. As the VP of Enterprise Services, you will be responsible for overseeing the delivery of our IT services across multiple verticals and geographies. This includes managing large, cross-functional teams, driving...


  • Pune, Maharashtra, India Autodesk Full time

    About AutodeskWelcome to Autodesk, a world leader in design and engineering software. Every day, we empower innovators to turn their ideas into reality.The RoleWe are seeking a Senior Product Owner to lead our product development teams in creating cutting-edge solutions for the Design to Manufacture world. As a key member of our team, you will work closely...


  • Pune, Maharashtra, India Jobs for Humanity Full time

    Job DescriptionA dynamic leadership position has arisen at Jobs for Humanity for a seasoned professional to spearhead our Treasury and Payments Services team. As Business Leader, you will be responsible for driving the strategy of client-centricity and relentless pursuit of excellence across the team.About the Role:This is a high-visibility position that...


  • Pune, Maharashtra, India Taggd Full time

    Job OverviewWe are seeking a highly skilled Supply Chain Management Leader to join our team at Taggd.


  • Pune, Maharashtra, India Mancer Consulting Services Full time

    We are seeking a seasoned leader to drive our Order to Cash (O2C) process transformation at Mancer Consulting Services. As a key member of our team, you will be responsible for leading large-scale change initiatives, driving business growth, and delivering exceptional results.With over 16 years of experience in O2C processes, you will bring a wealth of...