IT Service Management Leader
2 days ago
Salary:$120,000 - $180,000 per year
About the RoleWe are seeking an experienced IT Service Management Leader to join our team at ITC Worldwide. As a key member of our organization, you will be responsible for leading a dynamic team of engineers who provide support to our customers.
Key ResponsibilitiesThe IT Service Management Leader will ensure a customer-friendly approach for resolving O365/Azure technology related issues. This includes producing customer reports, including SLA reports, and ensuring that all SLAs are met. Additionally, the role involves providing leadership and driving team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests to completion.
Required Skills and QualificationsTo be successful in this role, you will need to have:
- A strong background in IT Service Management, with experience in managing teams and processes
- Excellent communication and leadership skills
- Proficiency in JIRA Service Manager (Cloud) and other relevant tools
- Experience administering Azure DevOps, MS Projects, Confluence, and other service integration platforms
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary of $120,000 - $180,000 per year
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunities for professional growth and development
ITC Worldwide is a leading provider of IT services and solutions. We are committed to delivering exceptional results for our customers and providing a positive work environment for our employees. If you are passionate about IT service management and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
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