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Business Leader for Treasury and Payments Services
1 month ago
A dynamic leadership position has arisen at Jobs for Humanity for a seasoned professional to spearhead our Treasury and Payments Services team. As Business Leader, you will be responsible for driving the strategy of client-centricity and relentless pursuit of excellence across the team.
About the Role:This is a high-visibility position that includes both external client and internal executive engagement, leading a team of approximately 100 people and managing an expense budget. You will be responsible for driving the strategy of client-centricity and relentless pursuit of excellence across the team.
Key Responsibilities:- Leadership of the GDO team that supports clients across the Treasury industry.
- Responsibility for driving the strategy of client-centricity and the relentless pursuit of client excellence across the team.
- Manages teams that execute day-to-day L1 & L2 application support, drive issue management and lead client engagement via strong governance, reporting and communication.
- Manages teams that deliver change to clients including, mandatory exchange, software upgrades, and client contractual change budget.
- Manages teams that contribute to other functional groups like Development and CIO in their execution of problem and change management.
- Manages teams that deliver solution support and guidance relating to new products/services and changes to existing products/services.
- Identifies duplication of function across teams and continually works with partner with other teams to simplify operating model and drive efficiencies.
- Strategically focused on client satisfaction with a detailed willingness to go deep on metrics like Net Promoter Score, Average Open Ticket Age, OSAT and Ticket Backlog trending and drive change thereafter.
- Leads colleagues who are the primary liaisons for their named clients; responsibilities include effective oversight of client initiatives, the build and maintenance of client relationships and escalation management.
- Ensures close collaboration with the global CXSD Leadership team to drive improvement initiatives and priorities.
- Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement. Prepared to influence other parts of the organization similarly.
- Drives a spirit across the team to identify new business opportunities and to coordinate with appropriate sales personnel to harvest those service and product opportunities.
- Prepared to continuously coach and develop the inherited leadership team and/or promote and hire new members into it if necessary. Actively encourages career flow.
- Actively drives a tight interlock with other functional groups and the business unit itself. Demonstrates the behavior that is expected to be mirrored.
- Will regularly participate in both internal and external business reviews to learn about the strategic direction of the client and business as well as provide valuable insight that allows them to learn from us.
Jobs for Humanity is a pioneering company dedicated to delivering cutting-edge Treasury and Payments Services solutions to our esteemed clients. With a strong presence globally, we empower our clients to navigate the complexities of the financial landscape with confidence.
What We Offer:We offer a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. Our commitment to innovation and excellence creates an environment where professionals like you can grow and thrive. A competitive salary and benefits package is also part of our offering.
The estimated annual salary for this role is around $120,000 - $150,000, depending on location and experience.
