Payment Operations Manager

4 days ago


Pune, Maharashtra, India bluCognition Full time
Company Overview

bluCognition is a pioneering AI/ML startup that specializes in developing innovative data products leveraging alternative data sources. Headquartered in the US, with its delivery center based in Pune, the company boasts an impressive track record of servicing top-tier clients in the financial services sector.

Job Summary

We are seeking a seasoned Payment Operations Manager to lead our payment services team. As a key member of our operations team, you will be responsible for ensuring the seamless delivery of payment services to our major US-based telecom client.

Key Responsibilities
  • Manage a team of 10-15 employees, focusing on building and optimizing processes for payment services.
  • Work closely with the Audit team to streamline processes and improve efficiency.
  • Conduct specialized new hire training, create job aids, and provide refresher training as needed.
  • Assist the Manager and provide backup support, including leading meetings and addressing escalated issues.
  • Maintain accurate records, generate reports, and present opportunities for improved operational procedures.
Qualifications & Skills
  • Bachelor's degree in business administration, management, or a related field preferred.
  • 4-6 years of experience in a similar support role, preferably in collections, payments, or back-office operations environment.
  • Strong analytical skills, with the ability to generate and interpret reports.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team.
Location & Work Details

Join our team at D-3010, Solitaire Business Hub, Viman Nagar, Pune - 411014, Maharashtra, India. The mode of work is Onsite / Work From Office (WFO), with 5 days a week working hours from Monday to Friday. The estimated salary range for this role is ₹12,00,000 - ₹18,00,000 per annum, depending on qualifications and experience.



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