Lead Payments Operations Specialist
5 days ago
BluCognition is a pioneering AI/ML start-up in the financial services sector, leveraging alternative data sources to deliver innovative data products.
About the RoleThis key position involves managing payment operations for a major US-based telecom client. As Lead Payments Operations Specialist, you will oversee a team of 10-15 employees, focusing on building and optimizing processes for payment services.
Key Responsibilities:- Perform quality audits, address escalated emails related to agencies and internal teams, and generate reports to track progress and identify areas for improvement.
- Collaborate with the Audit team to streamline processes and enhance efficiency.
- Conduct specialized new hire training, create job aids, and provide refresher training as needed.
- Assist the Manager, lead meetings, and address escalated issues.
- Maintain team performance adherence to company policies and procedures, conduct audits, and provide feedback/coaching to agents and other departments.
- Bachelor's degree in business administration, management, or a related field is preferred.
- Proven experience of 4-6 years (with at least 1 year of team leading experience) in a similar support role, preferably in collections, payments, or back-office operations environment.
- Strong analytical skills, ability to generate and interpret reports.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and other relevant software.
- Knowledge of recovery processes and support resolution is preferred.
- Location: Pune, India.
- Mode of Work: Onsite / Work From Office (WFO).
- Working Days: 5 Days a Week (Mondays to Fridays).
- Shift Timings: Day.
₹8 LPA - ₹12 LPA.
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