Financial Operations Manager
3 weeks ago
bluCognition, a pioneering AI/ML start-up in the financial services sector, seeks an experienced Financial Operations Manager to oversee payment operations for a prominent US-based telecom client.
This exciting opportunity requires strong leadership skills to manage a team of 10-15 employees focused on building and optimizing processes for payment services. The successful candidate will ensure seamless delivery of services while meeting the client's operational goals and service level expectations.
Key Responsibilities:
- Manage regular cases daily, perform quality audits, and address escalated issues related to agencies and internal teams effectively.
- Generate and pull reports to track progress, inform the team, and identify areas for improvement.
- Collaborate with the Audit team to streamline processes and enhance efficiency.
- Conduct specialized new hire training, create/updating job aids, and provide refresher training as needed.
- Assist the Manager and provide backup support, including leading meetings and addressing escalated issues.
- Monitor and respond to emails from Recovery Distribution Lists (DLs), issue daily reports to agents and supervisors, and present opportunities for improved operational procedures.
- Proactively work on projects to ensure completion and contribute to frontline productivity when necessary.
The ideal candidate should possess:
- A Bachelor's degree in business administration, Management, or a related field.
- 4-6 years of experience in a similar support role, preferably in collections, payments, or back-office operations environment, with at least 1 year of team leading experience.
- Strong analytical skills with the ability to generate and interpret reports.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and other relevant software.
- Knowledge of recovery processes and support resolution preferred.
Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum.
Location: Solitaire Business Hub, Viman Nagar, Pune, India
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