Site Manager
2 weeks ago
Job Overview
Colt Technology Services is seeking a highly skilled Site Manager to join our team. As a Site Manager, you will be responsible for managing our network infrastructure and data centre operations.
Key Responsibilities
- Monitor infrastructure alarms through remote monitoring platforms and BMS.
- Manage the incident life cycle process from detection to closure.
- Record and classify incidents, and liaise with Site Ops to determine priority and undertake efforts to restore service as quickly as possible.
- Prepare and release communications to customers and business via appropriate templates within SLA/OLA.
- Coordinate and follow-up with site teams to investigate and diagnose Major Incidents to resolve within SLA.
- Consistently update and close open incidents in the ticketing tool.
- Regularly monitor KPIs of the incident management system to ensure adherence to contractual SLA/OLA.
- Escalate incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Team Lead/Manager.
- Support in incident resolution and jeopardy management activities.
Requirements
- 3-5 years of experience in remote infrastructure environments for event and incident management.
- Knowledge of data centre infrastructure and DC Tier specifications.
- Experience of 24X7 working.
- Incident life cycle aspects.
- Understanding of SLA, OLA, and MTTR.
- Ability to write incident reports, RFO, and IR.
- Good communication and analytical skills.
- Eager to take new tasks and fast learner.
- Positive approach and innovative.
- Awareness of documentation and Microsoft Office.
- Excellent team player.
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