Site Operations Manager
2 weeks ago
Colt Technology Services is looking for an experienced individual to join their team as a Site Operations Manager. This role will involve managing the incident life cycle process from detection to closure, monitoring infrastructure alarms, and coordinating with site teams to investigate and diagnose major incidents. The ideal candidate will have 3-5 years of experience in remote infrastructure environments, knowledge of data centre infrastructure and DC Tier specifications, and excellent communication and analytical skills.
Key Responsibilities:- Manage the incident life cycle process from detection to closure
- Monitor infrastructure alarms through remote monitoring platforms
- Coordinate with site teams to investigate and diagnose major incidents
- Prepare and release communication to customers and business via appropriate templates
- Regularly monitor KPIs of the incident management system
- 3-5 years of experience in remote infrastructure environments
- Knowledge of data centre infrastructure and DC Tier specifications
- Excellent communication and analytical skills
- Awareness of SLA, OLA, and MTTR
At Colt Technology Services, we empower our employees to make a difference. We offer a collaborative and inclusive work environment, extensive training and development opportunities, and a comprehensive benefits package. If you are a motivated and experienced individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
Benefits:- Flexible working hours and the option to work from home
- Extensive induction program with experienced mentors and buddies
- Opportunities for further development and educational opportunities
- Global Family Leave Policy
- Employee Assistance Program
- Internal inclusion & diversity employee networks
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