Senior Leadership Role

19 hours ago


Solapur, Maharashtra, India beBeeTeamLead Full time ₹ 75,00,000
Strategic Team Lead Position

We are seeking a highly skilled and experienced team lead to manage our bank staff and outsourced teams. The ideal candidate will have at least 5 years of experience in contact centre inbound/outbound processes, specifically within the banking/NBFC sector.

Main Responsibilities:

  • Vendor management and billing.
  • Cross-selling, sales targets, service level management, escalation handling, and complaint resolution.
  • Knowledge of training and quality, including NPS requirements.
  • PREFERRED: Experience with handling inbound emails and chat teams.

Requirements:

  • A minimum of 5 years' experience in contact centre inbound/outbound processes (banking/NBFC sector).
  • In-depth knowledge of contact centre operations.
  • Experience in cross-selling, sales targets, service level management, escalation handling, and complaint resolution.
  • Good understanding of training and quality principles, including NPS.

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