Customer Engagement Specialist

2 weeks ago

Anand, Gujarat, India beBeeCustomer Full time ₹ 5 - ₹ 8
Job Description">

We are seeking a professional with strong communication skills, patience and problem-solving abilities to handle both voice and non-voice interactions. This role requires the ability to respond to customer inquiries, resolve issues and provide top-notch service in English across various communication channels.

Key Responsibilities:

  • Voice Support:
  • Respond to inbound customer calls in a professional and friendly manner addressing inquiries, complaints and technical issues.
  • Provide clear, accurate and timely information regarding products and services in English.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Non-Voice Support:
  • Handle customer support requests via email, live chat and other digital channels ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions in English.
  • Collaborate with other departments to address complex customer issues.
  • Issue Resolution:
  • Effectively resolve customer issues in a timely and professional manner ensuring customer satisfaction.
  • Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
  • Multitasking and Efficiency:
  • Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.
  • Maintain key performance metrics such as response time, resolution time, customer satisfaction and first call resolution.
  • Knowledge Management:
  • Stay up to date with the company's products services and policies.
  • Provide accurate feedback to management on common customer issues or areas for improvement.
">

Requirements:

  • Language Proficiency: Fluent in English written and spoken with the ability to communicate clearly and professionally in the language.
  • Experience: Previous experience of 0-2 years in customer support or a related field is required.
  • Experience handling both voice and non-voice customer interactions calls chats emails is a plus.
  • Skills: Strong communication and active listening skills excellent problem-solving abilities and attention to detail ability to work efficiently under pressure and in a fast-paced environment ability to multitask and manage time effectively empathy and patience when dealing with customer concerns.
  • Technical Skills: Familiarity with customer support software e.g. CRM chat tools etc. is a plus basic knowledge of troubleshooting and technical support is advantageous.

  • Employee Engagement Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeEngagement Full time ₹ 15,00,000 - ₹ 20,15,000

    Employee Engagement SpecialistJob Title: Employee Engagement SpecialistDesign and execute employee engagement programs to enhance workforce morale and productivity, conduct regular feedback surveys and analyze results to drive engagement strategies.Organize team-building activities, events, and wellness programs & Act as a point of contact for employee...

  • Community Engagement Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeCommunity Full time ₹ 70,00,000 - ₹ 90,00,000

    Job Title: Community Engagement SpecialistWe are seeking a highly motivated and empathetic individual to join our team as a Community Engagement Specialist.Key Responsibilities:Connect with participants via phone calls and WhatsApp for confirmations, reminders, and follow-ups.Post-masterclass: gather feedback from attendees and guide them on their next...

  • Student Engagement Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeStudentEngagement Full time ₹ 24,00,000 - ₹ 36,00,000

    Job Title: Student Engagement SpecialistThe role of the Student Engagement Specialist is to develop and implement strategies to engage with potential students and business partners to drive sales. This involves strong communication and interpersonal skills, as well as the ability to work independently.Key Responsibilities:Establish relationships with...

  • Customer Engagement Technical Specialist

    1 week ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Description As a Technical Support Engineer, you will be responsible for providing remote technical assistance to customers and partners worldwide. Your primary role will be to resolve complex application issues related to our software. You will diagnose, troubleshoot, repair, and debug problems, respond to situations where end users have failed to...

  • Drive User Engagement

    2 weeks ago

    Anand, Gujarat, India beBeeGrowth Full time ₹ 15,00,000 - ₹ 25,00,000

    Product Growth SpecialistWe are seeking a talented Product Growth Specialist to drive user onboarding, feature adoption, and engagement for our super app.This role sits at the intersection of Product, Marketing, and Customer Experience, ensuring that our users not only download the app but actively engage with it and derive value.Key Responsibilities:User...

  • Customer Experience Liaison

    1 week ago

    Anand, Gujarat, India beBeeCustomer Full time ₹ 2,00,000 - ₹ 25,00,000

    Job DescriptionA Customer Support Specialist engages with prospective students to assess and qualify leads for courses.

  • Latin American Customer Engagement Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    About this roleWe are seeking passionate individuals to join our team as Customer Support and Content Associates, handling customer queries and creating content in Latin Spanish and Brazilian Portuguese for our website.As a Customer Support Associate, you will be responsible for providing excellent customer satisfaction by responding to customer complaints...

  • Branding and Engagement Specialist

    1 week ago

    Anand, Gujarat, India beBeeCommunication Full time ₹ 15,00,000 - ₹ 20,00,000

    Communication and Engagement ManagerWe are seeking a strategic thinker who can drive our brand identity and enhance business objectives.Develop and Execute Strategic Communication PlansCreate engaging content for internal and external communication, such as newsletters, blogs, social media, and thought leadership pieces.Manage Corporate MessagingLead...

  • Customized Customer Experience Professional

    1 week ago

    Anand, Gujarat, India beBeeBraze Full time ₹ 10,00,000 - ₹ 15,00,000

    Braze Engagement SpecialistOverview:This role involves developing and optimizing customer engagement campaigns using the Braze platform. The ideal candidate will have experience working with Braze, its SDKs, and data streaming to external platforms.Key Responsibilities:Implementing and maintaining campaigns in Braze using Liquid templating and...

  • Global Engagement Strategist

    2 weeks ago

    Anand, Gujarat, India beBeeInternationalRelations Full time ₹ 24,38,400 - ₹ 34,56,000

    Job Overview:We are seeking a seasoned professional to lead our international engagement efforts. As an International Relations Specialist, you will drive strategies to enhance India's global influence and build strong relationships with foreign governments and organizations.Your Key Responsibilities:Develop and implement comprehensive international...