
Desktop Support Professional
1 day ago
Job Summary
As a support professional, you will be responsible for delivering first- and second-level assistance to our global workforce. Your role will entail troubleshooting issues related to personal computers and hardware/software problems.
Key Responsibilities:
- Provide timely operational and technical support to employees worldwide, ensuring seamless communication across different sites.
- Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
- Manage the deployment and rollout of software and hardware solutions.
- Maintain an accurate inventory of assets and collaborate with the cybersecurity team to ensure network security.
- Create and maintain a comprehensive knowledge base to support users.
- Update problem management databases in a timely and meaningful manner.
Requirements:
- A degree in Computer Science or a related field.
- At least 2 years of experience in desktop and/or help desk support.
- Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
- Fluent English language skills, with additional languages being a plus.
- Experience working with international clients in the USA and Europe.
- Proficient knowledge of Microsoft Office and familiarity with SAP is an asset.
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