Senior Mac System Support Specialist

1 day ago

Kolkata, West Bengal, India beBeeMacEngineer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

Our team is seeking a highly skilled and experienced Mac Support Engineer to provide top-notch support for macOS systems. The ideal candidate will have a solid understanding of Apple hardware and software, excellent communication skills, and the ability to work effectively in a professional environment.

The selected candidate will be responsible for providing first-level support for macOS-based systems, including installation, configuration, and troubleshooting. They will also assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.

Key Responsibilities:

  • Provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting.
  • Assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.
  • Perform routine maintenance, system checks, and software updates.
  • Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.
  • Manage user accounts, profiles, and system preferences.
  • Deploy, configure, and manage macOS devices using Jamf Pro.
  • Support other MDM platforms like Intune or Kandji at a basic level.
  • Document support issues, resolutions, and processes in a ticketing system.
  • Collaborate with other IT teams to escalate and resolve complex issues.
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • 1 year of experience in Mac desktop support or a similar role.
  • Solid understanding of macOS, Apple hardware, and the Apple ecosystem.
  • Familiarity with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.
  • Experience with remote support tools (e.g., Apple Remote Desktop, TeamViewer, AnyDesk).
  • Exposure to Jamf Pro or other MDM tools for device management.
  • Excellent verbal and written communication skills.
  • Basic knowledge of scripting (e.g., Bash, AppleScript) is a plus.
  • Experience with helpdesk/ticketing systems (Jira, ServiceNow, etc.).
Preferred Certifications

Apple Certified Support Professional (ACSP) and Jamf Certified Associate are preferred certifications for this role.

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