Computer System Specialist

4 days ago


Kolkata, West Bengal, India beBeeDesktop Full time

We are seeking a skilled Desktop Support Engineer 2 to fill this role in India.

Key Responsibilities
  • Provide technical assistance for desktop, laptop, and other end-user computing devices to ensure seamless operations.
  • Troubleshoot hardware and software issues for users to minimize downtime.
  • Install, configure, and maintain operating systems and software applications to meet business needs.
  • Respond to user inquiries and issues via helpdesk tickets, phone calls, and in-person support to provide excellent customer service.
  • Assist in the setup and deployment of new workstations and peripherals to enhance productivity.
  • Maintain inventory of IT assets and ensure security compliance to protect company data.
  • Document support processes and maintain knowledge base articles to facilitate knowledge sharing.
Required Skills and Qualifications
  • A minimum of 2-4 years of experience in desktop support or a related field.
  • Proficiency in Windows operating systems (Windows 10/11) and Mac OS to ensure compatibility.
  • Familiarity with Active Directory and user account management to streamline access control.
  • Experience with hardware troubleshooting and repair of PCs and peripherals to resolve technical issues efficiently.
  • Knowledge of networking concepts (TCP/IP, DHCP, DNS) and basic network troubleshooting to diagnose connectivity problems.
  • Ability to communicate effectively with end-users and provide excellent customer service to build strong relationships.
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are highly valued.


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