Dedicated Technical Partner

7 days ago


Ghaziabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 72,00,000 - ₹ 1,20,00,000
Technical Support Specialist

This role involves providing exceptional technical support to internal and external users, ensuring seamless communication and issue resolution.

  • Respond to user queries via email, forms, or telephone, demonstrating strong problem-solving skills and adaptability.
  • Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
  • Perform configuration changes in Odessa to meet user requirements, while maintaining accurate records of user interactions and technical issues.
  • Elevate complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process.
  • Collaborate with team members to improve support processes and enhance the overall user experience.
Key Qualities We're Seeking
  • Effective communication and interpersonal skills to interact with diverse users.
  • Strong teamwork skills to collaborate with cross-functional teams.
  • Creative problem-solving skills to diagnose and resolve complex technical issues.
  • Ability to adapt to change and stay flexible in a fast-paced environment.
  • Strong work ethic and professionalism to maintain high standards of service delivery.
Benefits

We offer a dynamic work environment that fosters growth, collaboration, and innovation. As a Technical Support Specialist, you will have opportunities to develop your technical and customer service skills through training sessions and workshops.



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