Customer Relationship Manager

3 days ago

Mumbai, Maharashtra, India beBeeProfessional Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Career Opportunity

As a seasoned professional, you will be responsible for overseeing the implementation and optimization of our customer relationship management system to drive business growth initiatives. Your role will involve collaborating with cross-functional teams to develop and execute a robust CRM strategy aligned with our firm's objectives.

">

- Develop and execute a comprehensive CRM strategy to enhance client relationships and service delivery.

- Foster a culture of data sharing among Partners, Counsels, and Executive Assistants through effective training and support.

- Collaborate with Business Development team and Legal Leadership to understand and respond to their special cases on CRM

Data Management:

- Oversee data collection, management, and analysis to ensure accurate client records and segmentation.

- Utilize data insights to inform marketing campaigns, focused new client acquisition, improve client services, and identify opportunities for growth.

Client Engagement:

- Design and implement targeted client engagement programs to foster long-term relationships and increase client satisfaction.

- Manage client feedback initiatives to assess service quality and implement changes based on client insights.

Collaboration and Training:

- Collaborate with various departments (e.g., marketing, business development, conflict management / risk) to integrate CRM tools into daily operations.

- Provide training and support to Legal Leaders, Business Development team, and EAs on CRM systems

Technology Management:

- Stay current on CRM technology trends and recommend enhancements to improve system capabilities.

- Explore and deploy use cases of adjacent technology such as ONA and Reputation Management.

Reporting and Metrics:

- Track and report on CRM performance metrics, providing actionable insights to leadership for strategic decision-making at Practice, Client, Initiative, and Opportunity Level

- Deploy FP&A- skills to drive Budgeting and Tracking on Sales.

- Recommend ways to increase return on investment on Business Development spends.

Qualifications:

- Bachelor's or Master's degree in Business Administration, Marketing, Engineering, Law, or a related field. Relevant certifications are a plus.

- 8-15 years of experience in managing CRM systems such as Salesforce or LexisNexis.

- Experience in global law firms, professional services firms, and partnership firms is an advantage.

Competencies (Skills & Attributes):

- Detail-oriented mindset with a focus on data integrity and accuracy. Ability to adapt to evolving technologies and learn new CRM systems quickly.

- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.

- Excellent leadership, communication, and interpersonal skills, with a proven ability to collaborate effectively across departments.

- Strategic thinker with strong project management skills and the ability to prioritize tasks effectively.

],

  • Customer Relationship Manager

    1 day ago

    Mumbai, Maharashtra, India beBeeClient Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Client Services ManagerWe are seeking a seasoned professional to manage client relationships and deliver event solutions that meet their objectives.Act as the primary point of contact for clients and build lasting, trusting relationships.Understand client needs and objectives, collaborating closely with internal teams to ensure successful event...

  • Customer Relationship Manager

    4 weeks ago

    Mumbai, Maharashtra, India HnH Placement Pvt. Ltd. Full time

    Job DescriptionUrgent Requirement for a Real Estate Giant in MumbaiJob Title : Customer Relationship Managers CRM (AM/DM level) - Real EstateExperience Required: 4 to 6 years of CRM experience with a Real Estate organizationBudget: Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay)_(Additional Perks: This role includes...

  • Relationship Manager Customer Engagement

    4 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    DESIGNATION Transaction Banking Group ROCE Relationship Officer - Customer Engagement Location Hyderabad Number of Positions 12 Reporting Relationships RCEM Regional Customer Engagement Manager Position Grade M2 Job Role Customer Engagement meeting Video call Tele call and Relationship Management on the mapped C Cat book of the branch C...

  • Senior Customer Relationship Manager

    3 days ago

    Mumbai, Maharashtra, India beBeeCustomerRelations Full time ₹ 8,00,000 - ₹ 15,00,000

    Crm Manager Job DescriptionWe are seeking an experienced Crm Manager to join our team, responsible for managing customer relationships from sales to possession.

  • Senior Customer Relationship Manager

    4 days ago

    Mumbai, Maharashtra, India beBeeAccountManagement Full time

    Job OpportunityThis is a senior account management role for a professional who can excel in developing and maintaining strong relationships with customers.About the Job:Develop and maintain customer relationships by introducing new products, maintaining existing sales, and enlarging the customer base.Monitor market trends, competitors, and products to stay...

  • Customer Relationship Manager

    2 days ago

    Mumbai, Maharashtra, India Reeora Hair Artists Full time

    About Us: Reeora Hair Artists is a leading provider of innovative hair solutions, dedicated to helping individuals restore their confidence and achieve their desired look. We work closely with medical professionals and clients to deliver personalised, high-quality hair artistry.Job Summary:We are seeking a motivated and empathetic Customer Interaction...

  • Relationship Manager

    4 weeks ago

    Mumbai, Maharashtra, India YES BANK Full time

    Role Summary- The role holder is responsible for assisting Senior Relationship Manager in increasing sales and revenue through management of new and existing clients by selling /cross-selling wholesale banking products and services to large corporate clients. Core Responsibilities- Market Assessment and Business Development Conducts market research to...

  • Relationship Manager

    4 weeks ago

    Mumbai, Maharashtra, India YES BANK Full time

    Role Summary-The role holder is responsible for assisting Senior Relationship Manager in increasing sales and revenue through management of new and existing clients by selling /cross-selling wholesale banking products and services to large corporate clients. Core Responsibilities-Market Assessment and Business DevelopmentConducts market research to...

  • Customer Relationship Manager

    2 days ago

    Navi Mumbai, Maharashtra, India White Force Full time

    Job description Customer relationship manager (CRM) KEY RESPONSIBILITIES: ∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience preferably handling in the Customer Care operations. ∙Ensure Demand calls ∙Follow up reminder Calls/Emails ∙Highlight defaulters and other risks well on time ∙Final...

  • Relationship Manager

    4 weeks ago

    Mumbai, Maharashtra, India Tata Tele Business Services (TTBS) Full time

    Job Description- Carrier Relationships are very critical as large product inventory and Value associated with each Carrier Customer- Relationship Manager is responsible for overall engagement impacting post Sales customer life cycle- Develop strong relationships with key Decision Makers and Influencers in the customer account- Appropriately and efficiently...