Technical Support Engineer for Business Application Systems
3 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team at Dyninno Group. This individual will play a vital role in providing exceptional support for our business application systems, ensuring seamless functionality and optimal user experience.
About the Role:The successful candidate will possess 6-10 years of experience working with business application support and user issue troubleshooting. Strong problem-solving, analytical, and time management skills are essential for this position. Proficiency in analyzing large volumes of technical data and working effectively in a fast-paced environment is also required.
Key Responsibilities:- Support Ticket Management: The candidate will be responsible for managing support tickets, utilizing ITSM tools such as ServiceNow or Jira, to ensure timely resolution of issues.
- Troubleshooting and Resolution: They will analyze complex technical issues, identify root causes, and implement lasting solutions to resolve problems efficiently.
- Documentation and Collaboration: The engineer will create clear and concise documentation of test plans and cases, collaborate with cross-functional teams to ensure quality throughout the end-to-end functional process, and prioritize support requests based on urgency, impact, and SLA requirements.
- Experience with business application support and user issue troubleshooting (6-10 years)
- Strong problem-solving, analytical, and time management skills
- Proficient in analyzing large volumes of technical data and working in a fast-paced environment
- Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket management
We provide a competitive salary range of $80,000 - $120,000 per annum, depending on experience, and a dynamic work environment that fosters growth and development. If you are a motivated and detail-oriented professional looking for a challenging role, please submit your application.
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