Technical Support Engineer for Business Application Systems

3 weeks ago


Gurgaon, Haryana, India Dyninno Group Full time
Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our team at Dyninno Group. This individual will play a vital role in providing exceptional support for our business application systems, ensuring seamless functionality and optimal user experience.

About the Role:

The successful candidate will possess 6-10 years of experience working with business application support and user issue troubleshooting. Strong problem-solving, analytical, and time management skills are essential for this position. Proficiency in analyzing large volumes of technical data and working effectively in a fast-paced environment is also required.

Key Responsibilities:
  • Support Ticket Management: The candidate will be responsible for managing support tickets, utilizing ITSM tools such as ServiceNow or Jira, to ensure timely resolution of issues.
  • Troubleshooting and Resolution: They will analyze complex technical issues, identify root causes, and implement lasting solutions to resolve problems efficiently.
  • Documentation and Collaboration: The engineer will create clear and concise documentation of test plans and cases, collaborate with cross-functional teams to ensure quality throughout the end-to-end functional process, and prioritize support requests based on urgency, impact, and SLA requirements.
Requirements:
  • Experience with business application support and user issue troubleshooting (6-10 years)
  • Strong problem-solving, analytical, and time management skills
  • Proficient in analyzing large volumes of technical data and working in a fast-paced environment
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket management
What We Offer:

We provide a competitive salary range of $80,000 - $120,000 per annum, depending on experience, and a dynamic work environment that fosters growth and development. If you are a motivated and detail-oriented professional looking for a challenging role, please submit your application.



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