Support Service Representative

3 hours ago


Ahmedabad, Gujarat, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Support Service Representative

We are seeking a Support Service Representative to provide first-line technical support to end-users in a courteous and professional manner.

  • Key Responsibilities Include:
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills And Qualifications Include:

  • Excellent Communication Skills – Ability to Interact Professionally and Clearly with Users Across All Levels.
  • Strong Problem-Solving and Analytical Abilities.
  • Ability to Manage Multiple Tasks and Prioritize Effectively.
  • Customer-Focused Mindset with a Commitment to Service Excellence.
  • Familiarity with ITSM Tools and Ticketing Systems (Preferred but Not Mandatory).

About This Role

At Our Organization, we apply next-generation technology to help enterprises transform businesses globally. We leverage cloud and cognitive technologies to deliver hyper-personalized digital experiences. We help clients "shrink the core" through digital transformation, enabling agility and innovation.



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