Sales and Customer Relationship Builder

7 days ago


Chandigarh Kullu Manali, India beBeeCustomerRelationshipManager Full time ₹ 6,00,000 - ₹ 12,00,000
About the Role

As a customer service and sales professional, you will be responsible for building relationships with existing customers and driving revenue growth through effective communication and relationship management.

This is an excellent opportunity to join our team as a key player in delivering exceptional customer experiences and achieving business objectives.

You will work closely with our customer database to identify cross-selling and up-selling opportunities, provide financial planning assistance, and ensure successful completion of licensing requirements.

Key Responsibilities:
  • Establish and strengthen relationships with allocated customer base
  • Ensure retention of allocated Book of Relations (customer database)
  • Act as single point of contact for customers for any query/complaint
  • Identify financial goals of customers and provide financial planning assistance
  • Conduct competition analysis to provide professional advice to customers
  • Fix self-appointments daily from the given customer database
Sales Objectives:
  • Focusing on cross-sell & up-sell opportunities in allocated customers
  • Ensuring successful completion of licensing as per MLI standards
Measures of Success:
  • TAT adherence for updating System - CRM Next
  • Successful completion of cross-sell/ up-sell Business Goals month on month
  • Collection of payment/premium from days due policies
  • Complaint Resolution /Customer satisfaction
  • Achievement of Retention Targets
  • > 45 unique customer meetings in a month
  • More than 90% attendance (of total working days)
  • Successfully score >=80% in the Functional Trainings imparted
Requirements

We are looking for a motivated and experienced individual with:

  • Minimum 6 months exposure to Life Insurance
  • Age Bracket: 25-30 years
  • Must own a conveyance
Desired Qualifications and Experience:
  • Years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate
Knowledge/Skills/Abilities:
  • Process & Result orientation
  • Customer centricity & relationship building
  • Basic Computer Knowledge
  • Good communication skills- English and regional language

Please note that this role requires you to be equipped with Tablets for your work as we are progressing on the digitization journey of service and sales.



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