Customer Support Associate

1 week ago


Cochin, Kerala, India beBeeCandidateSupport Full time ₹ 16,00,000 - ₹ 40,00,000

Job Summary:

A Customer Support Associate plays a vital role in ensuring exceptional candidate experiences. This position involves managing candidate communications, verifying documentation, and maintaining professionalism in all interactions.

About the Role:

  • This is a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

Main Responsibilities:

  1. Address inquiries and resolve issues via email or chat.
  2. Review documents for completeness and accuracy.
  3. Educate candidates on documentation process and provide guidance.
  4. Document interactions and feedback to improve candidate experience.
  5. Collaborate with cross-functional teams to address candidate needs.
  6. Create and maintain support documentation.
  7. Assist Candidate Success Managers with tasks.


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