Support Associate

4 weeks ago

Cochin, Kerala, India vueverse. Full time

Key Responsibilities:

- Handle inbound and outbound customer calls in Korean, ensuring high-quality service.

- Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.

- Provide accurate and timely resolutions to customer issues while maintaining professionalism.

- Process customer transactions, orders, and requests efficiently.

- Maintain detailed records of customer interactions and transactions.

- Follow company policies and procedures to ensure compliance and customer satisfaction.

- Collaborate with internal teams to escalate and resolve complex issues.

- Stay updated on product/service knowledge to provide accurate information to customers.

Required Skills & Qualifications:

- Fluent in Korean (spoken & written) – Must be able to communicate clearly and professionally with customers.

- Prior experience in customer service, call center, or BPO is preferred.

- Strong problem-solving skills and ability to handle customer complaints effectively.

- Good typing speed and proficiency in handling email, chat, and CRM tools.

- Ability to multitask and work in a fast-paced environment.

- Willingness to work in rotational shifts (if applicable).

- Basic computer knowledge and familiarity with customer support software.

Preferred Qualifications:

- Experience in e-commerce, banking, or technical support is a plus.

- Certification in Korean language proficiency (TOPIK or equivalent) is an advantage.

Job Location:

-Pune and Bangalore (WFO)

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