Unlock Customer Potential as a Customer Insights Associate

2 weeks ago


Cochin, Kerala, India beBeeCustomerInsights Full time ₹ 12,00,000 - ₹ 15,00,000
About the Role

We are seeking a skilled Customer Insights Associate to join our team. In this role, you will be responsible for analyzing customer data and providing actionable insights to enhance overall customer satisfaction.

Key Responsibilities
  • Prepare and maintain Management Information System (MIS) reports to track key performance trends.
  • Analyze customer data to identify patterns, gaps, and opportunities.
  • Engage with customers directly through calls to capture feedback and understand their pain points.
  • Collaborate with cross-functional teams to ensure data accuracy and consistency.
Requirements
  • Minimum 6 months of experience in MIS or Data Analysis.
  • Strong analytical mindset with problem-solving ability.
  • Proficiency in Excel (basic to advanced).
  • Good communication skills with the ability to connect empathetically with customers.
  • A customer-first mindset and eagerness to contribute to continuous improvement.

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