Excellence Leader

7 days ago

Mount Abu, Rajasthan, India beBeeQuality Full time ₹ 20,00,000 - ₹ 35,00,000

Job Description

We are seeking a highly skilled Quality Excellence Leader to drive customer-facing quality initiatives across our Sales, Marketing, and Support departments. This individual will be responsible for designing, implementing, and maintaining quality frameworks that elevate customer satisfaction and loyalty.

Key Responsibilities:

  • Design and implement a call quality monitoring framework to measure performance against set standards.
  • Conduct regular audits, analyze data, and provide actionable feedback to team leads to drive continuous improvement.
  • Develop and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create training programs covering CRM usage, process adherence, communication skills, and quality standards to ensure team members have the necessary skills to excel.
  • Partner with IT and Operations to optimize Zoho CRM workflows, ensure data accuracy, and build real-time dashboards to track key performance indicators.
  • Analyze quality metrics and generate insights to inform business decisions and drive growth initiatives.
  • Collaborate with department heads to identify areas for improvement, lead root-cause analyses, and implement corrective actions to ensure seamless operations.

Required Skills and Qualifications:

Criteria

Requirement

Education: Bachelor's degree in Business or related field; MBA preferred

Experience: 10 – 15 years in quality management roles supporting multiple customer-facing teams

CRM Expertise: 3+ years hands-on experience with Zoho CRM or similar platforms

Team Scale: Exposure to quality oversight for 100+ team members

SOP & Training: Proven track record in drafting SOPs and delivering large-scale training

Analytical Skills: Strong competency in data analysis, Excel, and dashboard tools

Industry Background: Experience in EdTech or Healthcare domains is a strong plus

Benefits:

  • Mission-driven culture committed to transforming healthcare education
  • Cross-functional exposure and a seat at the strategic table
  • Competitive compensation package, benefits,
  • Continuous learning and leadership development opportunities

Join Our Team

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