CMDB Data Governance Specialist

5 days ago


Hyderabad, Telangana, India UST Full time

The ServiceNow CMDB Data Analyst will be responsible for managing and analyzing Configuration Management Database (CMDB) data in ServiceNow. This role focuses on ensuring the accuracy, completeness, and integrity of CMDB data and involves close collaboration with various stakeholders to optimize CMDB data management and governance processes.

Key Responsibilities include:

  • CMDB Data Management & Governance: Maintain and improve CMDB data quality, accuracy, and completeness. Develop and implement data governance practices for CMDB to ensure compliance with established standards and policies.
  • Data Analysis & Reporting: Analyze CMDB data to identify inconsistencies, gaps, and opportunities for optimization. Generate and deliver periodic reports and dashboards on CMDB health, completeness, and accuracy.

Required Skills and Qualifications:

Technical Skills

ServiceNow Knowledge: Strong experience with ServiceNow CMDB, ITOM, ITSM, and Asset Management modules. Proficiency in ServiceNow Discovery and Service Mapping processes, including setup and tuning of Discovery rules, probes, and sensors.

Data Analysis & Management

Proficient in data analysis and quality management, including identifying and resolving data discrepancies and issues. Strong skills in data governance practices, specifically focused on configuration item (CI) data. Experience with data reporting and visualization using ServiceNow dashboards, Performance Analytics, or other reporting tools.

Scripting and Automation

Basic scripting skills in JavaScript or other ServiceNow-supported languages. Experience with automation in ServiceNow (e.g., using Flow Designer, business rules, or scripting).

Integration Knowledge

Understanding of API-based data integrations between ServiceNow and third-party systems. Familiarity with REST/SOAP APIs for CMDB data ingestion and synchronization with external tools.

Salary

$120,000 per year

About UST

UST is a leading digital transformation solutions company that helps clients achieve their goals through innovative technology solutions. We are committed to delivering exceptional value to our clients and strive to create a positive impact on society.



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