ITSM and CMDB Solution Developer
7 days ago
Tata Consultancy Services is a leading IT services company that offers a wide range of services to its clients. With a strong presence in the market, the company has established itself as a trusted partner for businesses across various industries.
Job DescriptionWe are currently seeking a highly skilled ServiceNow developer to join our team. The successful candidate will be responsible for designing, developing, and implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident Management.
The ideal candidate should have a strong understanding of ITIL processes and a proven track record of working with large-scale enterprise ITSM implementations. Experience with full-suite ITSM modules, including Incident, Request, Problem, Change, Case Management, Service Portal, Asset Management, CMDB, Discovery, Performance Analytics, and ITBM is essential. Additionally, the candidate should be proficient in integrating ServiceNow applications with third-party applications using REST/ SOAP APIs and have experience working with JavaScript, JSON, AJAX, HTML, XML, and Angular.
Responsibilities- Design and develop solutions within the ServiceNow environment, including modifications of applications, forms, workflows/flows, and interfaces supporting ITIL customers.
- Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, Widgets, Notifications, UI Pages, UI Macros, ACLs, Transform Maps, and other core concepts.
- Develop standards, processes, and support and maintenance of existing environments.
- Develop use-case scenarios for testing.
- Assist with analyzing and converting business requirements to system requirements.
- Work with stakeholders to design testing strategies for development, QA, and UAT environments.
- Working knowledge of ServiceNow release upgrade process for implementation.
- Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities.
- Require strong debugging and troubleshooting skills.
- Bachelor's degree in Engineering, Computer Science, or related branch.
- 5+ years overall work experience with 3+ years relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, CMDB, Notify, Asset Management, Service Portal, Agent Workspace.
- ServiceNow Developer hands-on experience.
- Experience with large-scale, enterprise ITSM implementations.
- Ability to prioritize multiple competing priorities in a fast-paced environment.
- ITIL v4 certification.
- ServiceNow Certified Implementation Specialist in respective module experience.
The salary range for this position is $80,000 - $120,000 per year, depending on experience and qualifications.
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