
Lead Performance and Operations Specialist
5 days ago
Director of Operations and Performance
About this Role:
- We are seeking an experienced Operations Director to oversee the daily activities of our team.
- You will be responsible for coaching and supporting leads and assistant managers to ensure team performance meets or exceeds expectations.
- The successful candidate will generate revenue, engage clients, maintain quality, and ensure service levels are met consistently.
Key Responsibilities:
- You will monitor key performance indicators (KPIs) and productivity metrics to achieve departmental goals.
- Work with support departments to execute effective staffing strategies.
- Hold regular meetings with direct reports and communicate process updates within specified timelines.
- Ensure adherence to QMS and ISMS standards.
Requirements:
- A minimum of 10+ years of experience in US healthcare is required.
- Strong knowledge of AR concepts is essential.
- You must have excellent people management, interpersonal, analytical, leadership, and client management skills.
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