
Restaurant Operations Manager
4 days ago
Restaurant Operations Leader
">The Restaurant Operations Leader plays a pivotal role in ensuring the seamless execution of dining services.
">Key Responsibilities- Staff Oversight and Development: Directly supervise and develop front-of-house staff, including servers, hosts, and bussers. Provide guidance, training, and support to guarantee high performance and exceptional customer service standards.
- Customer Service Excellence: Ensure customers receive prompt, courteous, and professional service. Interact with guests to ensure their satisfaction, address any concerns or complaints, and handle special requests effectively.
- Operational Efficiency: Oversee daily operations of the dining area, ensuring all tasks are carried out efficiently. This includes monitoring the flow of guests, ensuring orders are processed correctly, and maintaining smooth communication between the front and back of the house.
- Quality Control: Ensure that food and drink are served to the highest quality and in accordance with the restaurant's standards. Check presentation, accuracy of orders, and timely delivery to customers.
- Shift Management and Scheduling: Create staff schedules, ensuring that shifts are adequately staffed based on restaurant occupancy levels. Adjust schedules to accommodate special events or busy periods as needed.
- Conflict Resolution: Resolve customer complaints or concerns professionally and promptly. Address any staff conflicts or operational issues that arise on the floor effectively.
- Inventory and Stock Management: Monitor and manage the availability of essential supplies, e.g., napkins, cutlery, condiments, in the dining area. Report any shortages to the manager and ensure supplies are replenished as needed.
- Health and Safety Compliance: Ensure compliance with health and safety regulations, including food safety, sanitation, and cleanliness of the dining area. Make sure staff adhere to safety procedures and maintain a clean environment at all times.
- Sales and Upselling: Encourage guests to try menu specials, upsell drinks, and desserts, and promote other revenue-generating opportunities within the restaurant strategically.
- Team Collaboration: Work closely with the kitchen staff, bartenders, and management to ensure efficient service, minimize delays, and resolve any operational issues promptly. Maintain clear communication with all departments involved.
- Reporting and Administrative Duties: Assist in preparing reports for the restaurant manager, such as sales, staff performance, customer feedback, and operational challenges. Ensure that all paperwork and administrative tasks are completed on time and accurately.
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Restaurant Operations Manager
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