Training Development Specialist

3 days ago


Madurai, Tamil Nadu, India beBeeDevelopment Full time ₹ 10,00,000 - ₹ 1,50,00,000
Process Training Manager

As a Process Training Manager, you will be responsible for identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers.

  • This role involves developing and implementing comprehensive training and development plans to address business needs and expectations.

The ideal candidate will have at least one year of experience working as a Training Manager in a BPO or a Deputy Manager Training in an international BPO, with expertise in customer service. Experience in the International Voice Process is mandatory.

Key responsibilities include:

  • Developing and implementing effective induction and orientation sessions to ensure new employees are equipped for success.
  • Monitoring and evaluating training programs to ensure they meet business objectives and ROI targets.
  • Collaborating with managers to address learning issues, instructional problems, or new educational needs related to specific employees or departments.


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