IT Support Specialist

2 days ago


Hyderabad, Telangana, India Jade Global Full time

Job Description

About the Role

We are seeking a skilled IT Support Specialist to join our team at Jade Global. As an IT Support Specialist, you will be responsible for providing technical support to end users for software, hardware, and network-related technical issues locally at our Hyderabad office.

Key Responsibilities

  • Provide technical assistance to end-users for software, hardware, and network-related technical issues.
  • Install, configure, and troubleshoot computer systems, applications, printers, and peripheral devices.
  • Assist with user account management, including password resets, access provisioning, and de-provisioning.
  • Support users with Google Workspace, VPN, and other enterprise applications.
  • Maintain accurate records of service requests and resolution details in the ticketing system.
  • Ensure compliance with IT security policies and procedures while supporting end-users.
  • Assist in the setup of IT equipment and access for new hires and exit employees.
  • Provide excellent customer service, ensuring timely and efficient resolution of issues.

Requirements

To be successful as an IT Support Specialist, you should have:

  • 2-3 years of experience in an IT support or end-user support role.
  • Strong knowledge of Windows OS, Google Workspace, and common desktop applications.
  • Experience with troubleshooting hardware, software, and basic knowledge of networks.
  • BASIC understanding of Active Directory and user management.
  • Familiarity with remote support tools and ticketing systems.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Experience

  • Experience in supporting end-users in a corporate environment & senior executives.
  • Knowledge of ITIL processes and practices.
  • Prior experience in an IT support role within a global or distributed team.


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