Cloud Infrastructure Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeMicrosoft Full time US$ 1,00,000 - US$ 1,50,000
Job Title:

Microsoft 365 Administrator

About the Role:

We seek a seasoned Microsoft 365 Administrator to manage customer Office 365 environments at a high level of expertise.

Key Responsibilities:
  • Service administration and account maintenance
  • Manage customer Office 365 environment at L2/L3 level
  • Knowledge of different licenses in Office 365 and admin groups
  • Address client connectivity, software, and mobility installation issues
  • Good knowledge of O365 Security and Compliance
  • Exchange Online related to exchange administration
  • Distribution Group Management, User Mailbox Setup, Delegations, Resource
  • Mailbox Configuration, Mailbox Restorations, Shared Mailbox Setup, Delegations
  • Exposure to Exchange hybrid environment
  • Maintain and troubleshoot email gateways, anti-spam
  • Maintain existing Exchange infrastructure, including Mail Gateway
  • Interact with vendors for critical and escalation issues for permanent resolutions
  • Knowledge of Azure AD Connect Services, Object Filtering, Group Filtering
Main Responsibilities:
  • Incident management: troubleshooting and leading critical or urgent issues on email and mobility infrastructure and driving them to resolution as per agreed SLAs with customers
  • Provides support, administration, and maintenance for Microsoft Teams, OneDrive, SharePoint Online, Office Suite
  • Performs root cause analysis of critical outages and incidents, engineers permanent solutions, and coordinates implementation
  • Maintains daily operations to ensure continuity of service
  • Routing Mail Flow and Set up Installation concepts
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 4+ years of experience in related technology/Skills
  • Good knowledge on Intune, Microsoft Teams, OneDrive
  • Good communication skills (spoken and written)
  • Manage services using supplier and client-implemented ITIL processes and practices
  • Operate and provide day-to-day support
  • Good knowledge in PowerShell
  • Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc
  • Knowledge of Azure Active Directory
  • Knowledge of Ticketing tools like Service Now (an added advantage)

Our ideal candidate possesses excellent technical skills, strong communication abilities, and a proven track record of managing complex systems.

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