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Coordinating Reservations Specialist

2 weeks ago

Bhavnagar, Gujarat, India beBeeReservation Full time ₹ 68,40,000 - ₹ 90,12,000
Reservations Coordinator

About Us

We are a leading provider of managed co-living spaces, catering to the needs of working professionals and students.

We foster growth and personal development, with our founders believing that potential is key to success.

Our community values innovation and thinking like an owner. We seek passionate individuals ready to innovate and work outside traditional schedules.

Key Responsibilities:

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.

Qualifications:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.