Senior Client Relationship Manager

4 days ago


Kolkata, West Bengal, India beBeeCommercial Full time ₹ 1,44,00,000 - ₹ 2,08,00,000
Lead Client Services Director

As a seasoned leader in client services, you will oversee relationships with senior marketing decision-makers across enterprise and fast-growth tech accounts, driving revenue growth.

Key Responsibilities:

  • Own relationships with senior marketing decision-makers across enterprise and fast-growth tech accounts and drive revenue growth
  • Guide internal teams to deliver strategies, campaigns, and content that meet business needs
  • Anticipate client requirements and bring proactive solutions
  • Balance commercial thinking with creative sensibility - keeping margins, timelines, and impact in check
  • Develop, coach, and grow the client services team into consultative partners
  • Identify areas for improvement and implement change
  • Partner with agency leadership to shape proposals, pitches, and new market entries

Requirements:

  • 12+ years in client service (agency side, B2B is a plus)
  • Strong ability to hold a room with senior CMOs and marketing leaders
  • Someone who can manage both detail and direction
  • Track record of running multi-market accounts
  • An instinct for commercial growth as much as delivery discipline

Success Metrics:

  • Strong retention and expansion across accounts
  • Clients view our organization as a strategic partner
  • A team that runs independently with commercial and creative judgment
  • Steady account growth with upsell and cross-sell opportunities
  • Projects delivered accurately, on time, on budget, and profitably
  • Smooth billing, receivables, and financial accuracy
  • Clients and colleagues enjoy working together


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