Operations Excellence Lead

24 hours ago

Bareilly, Uttar Pradesh, India beBeeOptimization Full time ₹ 24,00,000 - ₹ 32,00,000

About the Role

We are seeking a diligent and resourceful Process Excellence Specialist to lead our team's operational transformation efforts.

This is an excellent opportunity for someone who is passionate about continuous improvement and process optimization to drive meaningful change and contribute to our organization's success.

  • Key Responsibilities
  • Process Optimization & Transformation
    • Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
    • Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
    • Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
    • Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
  • Project Leadership & Delivery
    • Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.
    • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
    • Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
  • Stakeholder Collaboration & Change Management
    • Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
    • Partner with IT to align on current and future technology needs for process optimization.
    • Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
    • Coach and mentor stakeholders at all levels to adopt Lean principles and best practices.
  • Performance Measurement & Governance
    • Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact.
    • Establish governance frameworks to sustain improvements and track benefit realization.
    • Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.

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