Operations Excellence Specialist

2 days ago

Bareilly, Uttar Pradesh, India beBeeoperations Full time ₹ 9,00,000 - ₹ 12,00,000
HSTC Operations Coordinator Role

Are you interested in working with a leading assessment and certification player?

The HSTC Operations Coordinator plays a crucial role in ensuring the smooth operation of High-Stakes Test Centers (HSTCs).

Key Responsibilities:
  • Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  • Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams, to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
  • Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.
Requirements:
  • Bachelor's degree in business administration, operations management, or a related field preferred.
  • 1-3 previous working experience in a multi-cultured environment would be considered a plus.
  • Excellent attention to detail.
  • Excellent command of the English Language. Extra languages desired.
  • Advanced computer literacy required. ECDL Advance level certification desirable.
  • Clear and effective communication skills, both written and verbal.
  • Strong organizational and time-management skills.
  • Ability to work under pressure and meet tight deadlines.
  • Experience in liaising with multiple teams and departments.
  • Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, industry standards.
  • Flexibility to travel as required to support operational needs.
About This Opportunity

This is an exciting opportunity to join our team as an HSTC Operations Coordinator.

In this role, you will play a critical part in ensuring the seamless operation of our High-Stakes Test Centers.

You will have the chance to work with a diverse group of people and develop your skills in a dynamic environment.

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