Customer Experience Pioneer

7 days ago

Varanasi, Uttar Pradesh, India beBeeCustomerOnboarding Full time ₹ 20,00,000 - ₹ 26,00,000

Job Opportunity: Become the pioneering force in shaping our clients' experience and setting the tone for their long-term relationship with our platform.

Responsibilities:

  • Develop and enhance the customer onboarding process to deliver exceptional first impressions, making it an integral part of our service excellence strategy.
  • Maintain harmonious relationships within internal and external teams to ensure seamless account management.
  • Create and track metrics to evaluate process improvement and overall account health.
  • Establish expertise in our platform, partnering closely with clients to address operational challenges and uncover growth opportunities.
  • Provide timely support to resolve product-related queries.
  • Collaborate with product development to identify client needs and translate feedback into actionable product requirements.
  • Contribute to scaling the implementation function by operationalizing processes.

Requirements:

  • A minimum of 4-6 years of experience in a customer-facing role, such as Technical Onboarding Manager, Customer Onboarding Manager, Solutions Architect, or Implementation Consultant.
  • Prior experience managing customer implementations for enterprise clients or consulting at senior levels (Director, VP, Exec) in Fortune 500 companies.
  • Advanced understanding of cloud-based software environments.
  • A builder's mindset, comfortable working in a fast-paced startup environment and driving projects from concept to execution.
  • Knowledge and comprehension of APIs, webhooks, and CRUD actions.
  • Familiarity with database structure and system integrations.
  • Demonstrated ability to troubleshoot complex technical issues without obvious solutions.
  • Experience managing variable project roadmaps and checklists.
  • Able to define customer workflow and automation requirements through effective questioning.
  • Comfortable creating new process diagrams and workflows to enhance customer value.

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