Business Operations Strategist

1 day ago

Tirupati, Andhra Pradesh, India beBeeOperations Full time ₹ 1,76,000 - ₹ 2,64,000
Online Business Operations Manager

We are seeking an experienced Online Business Operations Manager to support our operations. This role is ideal for someone with extensive experience in online software and technical tools.

Key Responsibilities:
  • Systems Management:
  • Design, improve, and maintain internal systems, SOPs, and workflows to optimize operational efficiency.
  • Set up and optimize tools, software, and automations for streamlined processes.
  • Evaluate and enhance performance across platforms to ensure seamless execution.
  • Monitor system uptime and implement process improvements to minimize downtime.
  • Project & Performance Management:
  • Lead internal, client-facing, and strategic projects from kickoff to completion, ensuring timely delivery and budget adherence.
  • Plan, execute, and track key initiatives, defining, tracking, and reporting KPIs to measure success.
  • Coordinate task assignments and manage project workflows across platforms to foster collaboration.
  • Liaise with stakeholders to implement marketing and tech strategies that drive results.
  • Team Leadership & Support:
  • Foster a culture of feedback, coaching, and collaboration, keeping the team engaged, supported, and accountable without micromanaging.
  • Lead hiring, onboarding, and performance reviews to develop a high-performing team.
  • Track team response time and workflow capacity to ensure efficient resource allocation.
  • Ensure clear roles and expectations across virtual teams to promote effective communication.
  • Act as a liaison between contractors, stakeholders, and business owners to facilitate smooth collaboration.
  • Strategic & Data-Driven Decision Making:
  • Align daily operations with long-term business strategy, analyzing performance metrics and KPIs to guide operational decisions.
  • Use spreadsheets and formulas to support data analysis and reporting, prioritizing resource allocation based on capacity and business needs.
  • Client Success Management:
  • Oversee seamless onboarding/offboarding and proactive client communication, delivering a standout client experience through thoughtful systems and reliable service.
  • Maintain operational excellence that drives referrals and rave reviews.
  • Risk & Resource Management:
  • Anticipate operational risks and implement proactive mitigation strategies to minimize disruptions.
  • Manage budgets and allocate resources effectively to optimize ROI.

Requirements:

  • 5+ years of experience in operations, systems, and people management.
  • 2+ years of Digital Marketing experience.
  • OBM certification strongly preferred.
  • Fluent in English (written and verbal).
  • Highly tech-savvy, analytical, and system-oriented.
  • Experience within a service-related online business, like a marketing agency, is desired.
  • Strong project management skills.
  • Proven ability to lead remote teams with a focus on accountability and performance.
  • Strategic thinker with long-term planning capabilities.
  • Excellent communication and collaboration skills.
  • Strong problem-solving and decision-making abilities.
  • Skilled in using spreadsheets and formulas for data tracking and analysis.
  • Familiarity with budgeting, expense tracking, and financial reporting.
  • Comfortable with remote tools.

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