
Math Careers Specialist
4 days ago
Eradicating math phobia and fostering careers in STEM fields among learners worldwide is a top priority at our organization.
This role involves serving as the primary point of contact for customers, responding to queries via phone, email, or chat, and establishing long-lasting relationships with existing clients.
Key Responsibilities:
- Act as a single point of contact for customer inquiries.
- Respond to customer queries in a timely and accurate manner.
- Proactive outbound calling to build rapport with customers.
- Identify customers' needs and propose suitable solutions by coordinating with cross-functional teams.
- Follow-up with customers to ensure issues are resolved.
Requirements:
- A degree in management, marketing, communication, or a similar field.
- Experience as a relationship manager, in customer service, or a similar role.
- Proficiency in Microsoft Office, CRM software, and ticketing systems.
- Excellent written, verbal skills, and interpersonal skills.
- Good conflict resolution and problem-solving skills.
- Ability to multi-task and display patience when handling tough cases.
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